Terms & Conditions

(applies to purchases made on or after 15 March 2014)

 

In General

Čebelarstvo Roemergrund, Dragan Stijepić s.p. (“Apihelfer”) owns and operate this Website.  This document governs your relationship with www.apihelfer.eu (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by Apihelfer. Apihelfer has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found on the link at the bottom of Website. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Apihelfer will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of  Apihelfer or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Apihelfer and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with Apihelfer you must be over 18 years of age. Apihelfer retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Apihelfer or may in some cases be a third party. Where a contract is made with a third party Apihelfer is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are authorized to place your order and that you have sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment 

Your order is marked as confirmed only after receiving the payment to our bank account as stated in an individual offer. Only then shall goods be dispatched and you have been sent a confirmation email.

 

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Apihelfer and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.Apihelfer ility for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

APIHELFER MANUFACTURER’S WARRANTY 

Apihelfer warrants that, during the Warranty Period, the Product will, with normal use and service, be free from faulty parts, manufacture or workmanship.

The Warranty Period for Apihelfer products are according to specifications of the individual product, but a maximum of 2 years from the date of purchase.

This warranty is valid only for Products that are purchased new and unused from the www.apihelfer.eu or authorised resellers or dealers.

The Customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive any services under this warranty.

This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.

The warranty does not apply where damage is caused by other factors, including without limitation:

(a) normal wear and tear; (b) abuse, mishandling, accident or failure to follow operating instructions; (c) leaking batteries; (d) exposure to liquid or infiltration of foreign particles; (e) servicing or modification of the Product other than by Apihelfer, or their authorised service agents; (f) use of the Product with other accessories, attachments, product supplies, parts or devices that do not conform to Apihelfer specifications; or (h) shipment or other transit.

This warranty does not cover repair or replacement of any Product damaged during transit to or from Apihelfer; or (e) any loss or consequential damage incurred while the Product is being repaired.

Instructions for making a warranty claim are included in the enclosed materials. If the warranty claim is not accepted:

(a) Apihelfer will inform the Customer; (b) if requested to do so by the Customer, Apihelfer will repair the Product provided you pay the standard charges for such repair; and (c) if applicable the Customer will be responsible for all costs associated with collection of the Product from Apihelfer.

 

MAKING A WARRANTY CLAIM

1. you must inform Apihelfer or a Apihelfer service agent as soon as the warranty claim arises.

2. you may be asked to provide a written description or photos of the fault;

3. you must send to Apihelfer or a Apihelfer service agent your original proof of purchase and your written description of the fault (including image samples and any other relevant material); and

4. you must pay for all packing, freight and insurance costs for transit of the Product to Apihelfer.

 

If the warranty claim is accepted Apihelfer will, subject to the applicable consumer laws in your jurisdiction, at its cost:

(a) repair or replace any faulty parts or rectify any faulty workmanship; and (b) return the Product to you.

 

To locate a service agent, please send an email to Ta e-poštni naslov je zaščiten proti smetenju. Za ogled potrebujete Javascript, da si jo ogledate. or use contact details on the website.

 

 

Returns

Our policy lasts 14 days. If 14 days have gone by since the delivery your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back before contacting us at Ta e-poštni naslov je zaščiten proti smetenju. Za ogled potrebujete Javascript, da si jo ogledate. or the contact information, published at the www.apihelfer.eu.

 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is shipped for return more than 14 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Ta e-poštni naslov je zaščiten proti smetenju. Za ogled potrebujete Javascript, da si jo ogledate..

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Ta e-poštni naslov je zaščiten proti smetenju. Za ogled potrebujete Javascript, da si jo ogledate. and send your item to: Čebelarstvo Roemergrund, Dragan Stijepić s.p., Ulica heroja Marinclja 14, 1330 Kočevje, Slovenia.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Čebelarstvo Roemergrund, Dragan Stijepić s.p., Ulica heroja Marinclja 14, 1330 Kočevje, Slovenia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Apihelfer and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.apihelfer.eu.

 

Indemnity

You agree to indemnify, defend and hold harmless Apihelfer, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

Variation

Apihelfer shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Apihelfer. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an official legal representative of Apihelfer.

 

 

 

Language select